Applications are invited from suitably qualified, experienced, highly motivated and reliable individuals to join our significantly growing team of professionals for the positions of Loan Officer and Customer Care Assistant at Care...
Skills and Qualifications
Applications are invited from suitably qualified, experienced, highly motivated and reliable individuals to join our significantly growing team of professionals for the positions of Loan Officer and Customer Care Assistant at Care Cooperative Savings and Credit Society Limited herein referred to as â€œCareCoopâ€.
CareCoop is a member driven Savings and Credit Society Organisation (SACCO) registered under the Ministry of Commerce, Trade and Industry. The company has experienced phenomenal growth in the last few years and now seeks to fill the following position
CUSTOMER CARE ASSISTANT
OVERALL PURPOSE OF THE JOB
To work with the Customer Relations and Marketing Officer, interacting with clients, one-on-one daily, addressing concerns, making sales, and processing of customer requests as well as ensure that customer service is administered in accordance with CareCoop Policies and standards, in a mutually beneficial manner, to ensure lasting goodwill between the CareCoop and all relevant stakeholders.
Main duties include; but are not limited to the following:
a) Handle complaints, provide appropriate solutions and alternatives within the time limits stipulated in the CareCoop Customer Service manual and follow up to ensure solution.
b) Explaining to customers the different types of loans, share offers and savings available and their respective terms and conditions, including eligibility.
c) Receiving all incoming telephone calls in a pleasant and official manner, deal with queries through emails and walk in members and direct them to the correct destination.
d) Preparation of payment vouchers.
e) Creating new members into the system and receiving membership forms once approved and feedback is given to new members.
f) Registration and submission of loan applications and withdrawals, offsets, savings adjustment and share purchasing forms.
a) Minimum Secondary Education:
i. Grade 12 School Certificate with a minimum of five (5) â€˜Oâ€™ Levels (Credit or better)
b) Minimum Vocational/Professional Qualifications:
i. Diploma in Marketing, Banking and Finance, Business Administration, Economics or any other relevant Business-Related field
c) Minimum Relevant Pre-Job Experience:
i. At least 1+ yearsâ€™ experience working in a similar role
ii. A sound knowledge of micro finance, principles, and practices of banking
i. Exceptional communication skills, both written and verbal
ii. Sales and marketing skills is a plus
iii. Outstanding phone and mail etiquette
iv. Ability to remain calm and professional, even with challenging clients.
v. Ability to learn about our changing product lines and articulate specifications clearly.
vi. Ability to thrive in a fast â€“ paced work environment.
vii. Knowledge of Internet software; Spreadsheet software and Word Processing software.
Reporting lines; Reports directly to the Customer Relations and Marketing Officer
METHOD OF APPLICATION
Interested and qualified candidates should email their application letters supported by copies of academic and professional qualifications with CVs as aÂ single document in PDFÂ toÂ email@example.comÂ not later than 25th September 2019, Applicants must provide day time contact numbers and three (3) traceable references. The subject line for the email must beÂ â€˜Customer Care Assistant Applicationâ€™.
Only short-listed candidates will be contacted.